Although still officially in the settlement period, I would like to formally thank you for the work you did to sell my house at 20 Gray Court Adelaide and to emphasize what a good experience it was for me as your client. From the first consultation, discussions about preparation of the house were realistic and measured. It soon became evident I was working with someone who well understood the elements of what we were about to embark on.
Living in another state, undertaking renovation works remotely had its concerns for me as I believe it would for most people. But after making the decision to proceed and then flying over to select the bathroom fittings, I was confident we were heading down the right track. From that point you took control of the project sourcing all of the tradespeople and managing them to meet the deadline for sale. All that was left for me to do was to approve quotes and pay for them. Any arising issues were taken care of with appropriate urgency and all of this was done for a very reasonable fee.
In the areas of key decision making, it was clear I was put in the decision-making position. It was interesting how this was done at times, just by a pause in conversation or by not offering up a suggestion. In other arguably less critical decisions, like the color of the bathroom tiles, strong recommendations were made with good reasoning and excellent results.
The auction itself equally deserves comment. My parents attended the auction and my dad’s comments were that you 'really handled the event', with the emphasis on 'handled'. Listening in on the phone, I completely concur with that observation.
Managing the expectations of sellers can't be an easy thing. However, receiving the initial Taplin’s prospectus, a realistic expectation was set and an estimated sell price of $450-460K was arrived at by yourself. I don't know if there are bonuses for hitting such targets but the final sale price of $455K was a bullseye in my book!
In my experience of selling a house with Taplin’s, the 'Professionals' company moniker is completely accurate. Any concern I had along the way (and I mean any concern) was listened to and addressed. I can comfortably say the worry was taken out of the whole process. The other thing I noticed was that I was also having fun! What a great attribute to be able to combine enjoyment and professionalism in the right measure, and what a great asset to Taplin’s to have someone who can do this for clients.